Terms of Service

Last updated: July 29, 2026

These terms govern your use of Regra (the “Service”), operated by Pinewood Labs1 LLC(“Regra”, “we”, “us”). By creating an account or starting a subscription you agree to these terms.

1. What the Service is

Regra scans publicly accessible pages of websites you register and reports potential compliance issues against card-network rules, processor policies, and selected regulations. Regra is not a law firm and does not provide legal advice. Findings are informational. Final decisions about your account always rest with your payment processor, the card networks, and applicable regulators.

2. Accounts and business use

You must provide a valid email address. Sign-in is passwordless (magic links and Google sign-in); you are responsible for keeping access to your email account secure. You may only scan domains you own or are authorized to assess.

The Service is offered to businesses and professionals for business purposes. By subscribing you confirm you are acting in the course of a trade, business, or profession, not as a consumer.

3. Plans and billing

Regra is a paid subscription billed monthly or annually. Current prices are shown on the pricing page and at checkout. Payments are processed by Stripe; we never store your card number. Applicable taxes may be added at checkout.

4. Free trial and automatic renewal

New subscriptions start with a 3-day free trial and require a payment card. Unless you cancel before the trial ends, your card is automatically charged the price of the plan you selected, and your subscription then renews automatically at the end of each billing period (monthly or yearly) until you cancel. The exact amount and date of the first charge are shown at checkout before you confirm.

5. Cancellation

You can cancel online at any time — no phone call, no email required — from Dashboard → Subscription → Manage billing, which opens your Stripe billing portal. Cancellation takes effect at the end of the current billing period, and you keep access until then. You can also cancel by emailing support@regra.app.

6. Refunds

• Cancel during the trial → you pay nothing. The 3-day trial is the cooling-off window.
• After a billing period has been charged, fees are non-refundable except where required by law, and you keep access for the period you paid for.
• If you believe you were charged in error, contact support@regra.app within 30 days of the charge and we will review it.

6a. EU/EEA customers

The 3-day free trial means no payment is taken when you sign up — cancelling within the trial always costs nothing. If, despite Section 2, you qualify as a consumer under the law of your country of residence, your statutory rights — including any 14-day right of withdrawal — remain unaffected. By starting the trial you request that the Service begins immediately; if you later withdraw after a charge, you will be refunded less a proportionate amount for the period already provided. To exercise withdrawal, email support@regra.app with a clear statement of withdrawal.

7. Acceptable use

You may not use the Service to scan sites without authorization, probe or disrupt our infrastructure, resell scan results as your own service without a plan that permits it, or violate applicable law.

8. Intellectual property

We own the Service, including the ruleset, scan engine, and reports’ format. You own your site’s content. You may use and share your scan reports for your own business purposes.

9. Disclaimers

The Service is provided “as is”. We do not warrant that scans detect every issue, that findings are free of error, or that following our suggested fixes guarantees any outcome with a processor, card network, or regulator.

10. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of the Service is limited to the amounts you paid us in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages, including account terminations, fund holds, or fines imposed by third parties.

11. Changes

We may update these terms; material changes will be announced by email or in the app at least 14 days before they take effect. Continued use after that constitutes acceptance.

12. Governing law and contact

These terms are governed by the laws of the jurisdiction in which Pinewood Labs1 LLC is organized, without regard to conflict-of-law rules. Questions: support@regra.app.